New article by Florian Knauer and Prof. Dr. Andreas Mann titled "Automation and Trust Building in the Customer Journey of Service Customers through the Use of Blockchain Technology".

New article by Florian Knauer and Prof. Dr. Andreas Mann titled "Automation and trust building in the customer journey of service customers through the use of blockchain technology" in the anthology "Automation and Personalization of Services" (edited by Prof. Dr. Dr. h.c. mult. Manfred Bruhn and Prof. Dr. Karsten Hadwich) appeared.