What's next?

Thank you for contacting the Quality Management of Department 07 with your concern and for using our online form. We have received your request and will process it as soon as possible. If you have provided your e-mail address, you will be informed about the progress and the result by e-mail. 

All concerns received by the Ideas and Complaints Management will be processed by the Quality Management team of FB 07.

Ideas submitted will be reviewed objectively. If necessary, the relevant departments at the university will be involved in the process.

Should you have provided your e-mail address, you will receive news about the result.

The complaint is reviewed by the QM team. If a person or an institution of the university is affected, Quality Management acts as a mediator between the person making the complaint and the department and obtains a statement from the affected party. In the case of serious matters, the Dean of Students and/or the Dean of the School of Business and Economics may be called in as appropriate.

A solution that is fair to all parties involved will be implemented if possible. The person making the complaint will be informed of the progress and outcome of the complaint process if the e-mail address has been provided. Data and names will always be treated anonymously .