Publications Prof. Refflinghaus

2024

2023

  • Schoch, A.; Refflinghaus, R. (2023): Digital AI production assistant for the classification of screw curve progressions In: Gröger, S. (ed.) Nachhaltiges Qualitätsmanagement. GQWJT 2022 Springer Vieweg, Wiesbaden. DOI: https://doi.org/10.1007/978-3-658-40588-5

  • Lange, K.; Refflinghaus, R.; Hupe, A.; & Bretschneider, U. (2023): Establishing a Comprehensive Quality Management for the Use of Crowd-based Mechanisms by SMEs. In: International Conference on Production Research (ICPR). Cluj-Napoca, Romania.

  • Hupe, A.; Bretschneider, U. Lange, K.; Trostmann, T.; Stubbemann, L.; Leimeister, J. M.; Refflinghaus, R. (2023): Barriers of SMEs in Adopting Crowdsourcing and -working and Strategies to Overcome Them (no. 16) ITeG Technical Reports. Kassel: Kassel University Press. doi:10.17170/kobra-202307278513

  • Stubbemann, L. (2023): Eye Tracking for Virtual Customer Requirements Evaluations. In Proceedings of the 2023 Symposium on Eye Tracking Research and Applications (ETRA '23). Association for Computing Machinery, New York, NY, USA, Article 28, doi.org/10.1145/3588015.3589535

2022

  • Kern, C; Trostmann, T; Refflinghaus, R. (2022): Remote work as a key to the sustainable digitalization of the world of work. 15 - 17.09.2022. Humboldt-Kolleg, Budapest/Hungary.

  • Kern, C.; Refflinghaus, R.; Klute-Wenig, S. (2022): Using agile techniques for setting up a quality management system for startups. In: Proceedings of the 25th Excellence in Services. 25. - 26.08.2022. International Conference, Visby/Sweden.

  • Hupe, A.; Bretschneider, U.; Trostmann, T.; Stubbemann, L. (2022): Barriers for SMEs in Adopting Crowdsourcing, in: Proceedings of the 35th Bled eConference Digital Restructuring and Human (Re)action. June 26 - June 29, 2022 | Bled, Slovenia pp.233-248.
    DOI: https://doi.org/10.18690/um.fov.4.2022

  • Hartmut H. Holzmüller, H.; Klute-Wenig, S.; Rebsch. S.; Ruoß, F.; Refflinghaus, R. (2022): Managing the relationship with international distribution partners, in: Proceedings of 22th International Working Seminar on Production Economics. 21-25.02.2022 Innsbruck/Austria (online conference).

  • Schoch, A.; Refflinghaus, R. (2022): Data-centered development of machine learning models for quality prediction in vehicle assembly. In: Woll, R., Goldmann, C. (eds) Trends and development tendencies in quality management. GQWJT 2021. Springer Vieweg, Wiesbaden.
    DOI: https://doi.org/10.1007/978-3-658-38686-3_4

2021

  • Stubbemann, L.; Refflinghaus, R. (2021): Keeping an eye on quality: Eye tracking for customer requirements validation during the product development process. In: Proceedings of the 26th International Symposium on Quality Function Deployment 2021 (ISQFD'21): INTEGRATIVE PRODUCT MANAGEMENT. Online-Conference, December 9th-10th 2021. QFD Institute Germany e.V., pp. 157-170.

  • Stubbemann, L.; Refflinghaus, R. (2021): Quality at a glance - How users and their requirements can be better integrated into the product development process using perception data. In: Quality and reliability (07/2021). S. 34 - 37

  • Stubbemann, L.; Refflinghaus, R.; Pfeiffer, T. (2021): Eye-tracking for customer requirement validation in the product development process - On the way to quality-optimized customer co-creation. In: B. Leyendecker (ed.): Quality Management in the 20s - Trends and Perspectives - Report on the GQW Annual Conference 2020 in Koblenz. Berlin, Heidelberg: Springer Berlin Heidelberg, pp. 146-165. DOI: 10.1007/978-3-662-63243-7_8
  • Stubbemann L., Dürrschnabel D., Refflinghaus R. (2021): Neural Networks for Semantic Gaze Analysis in XR Settings. 2021 Symposium on Eye Tracking Research and Applications (ETRA '21 Full Papers), May 25--27, 2021, Virtual Event, Germany, DOI: 10.1145/3448017.3457380, ISBN:978-1-4503-8344-8/21/05

2020

  • Wittine, N.; Trostmann, T.; Amaral Bicalho, A. L.; Wenzel, S.; Refflinghaus, R. (2020): Traceability for SMEs. Development of a methodology for the selection of a traceability system. In: Industry 4.0 Management , 36 (2020) 6, December 2020, pp. 35-38, ISSN 2364-9208
  • Autmaring, T.; Holzmüller, H.; Köhler, N.; Kern, C.; Refflinghaus, R. (2020): On the spot - needs-oriented product development by observing customers on site. In Quality and Reliability (11/2020). S. 40 - 43.
  • Klute-Wenig, S.;Refflinghaus, R. (2020), "Quality management for microenterprises and start-ups: is the ISO 9001 suitable?", Emerald Publishing Limited, International Journal of Quality and Service Sciences, Vol. 12 No. 4, pp. 435-446. doi.org/10.1108/IJQSS-01-2018-0003, ISSN: 1756-669X
  • Wenzel, S.; Wittine, N.; Refflinghaus, R.; Kern, C.; Trostmann, T. (2020): Introduction of Traceability into the Continous Improvement Process of SMEs. In: Proceedings of the 1st Conference on Production Systems and Logistics (CPSL 2020), Stellenbosch/ South Africa, 17.03.2020 - 20.03.2020.
  • Ritter, L.; Refflinghaus, R. (2020): Investigation of variant-causing technical component requirements and evaluation of the consequences of omission. In: Robert H. Schmitt (ed.): Potentials of Artificial Intelligence for Quality Science - Report on the GQW Annual Conference 2018 in Nuremberg. Berlin, Heidelberg: Springer Berlin Heidelberg, pp. 109-126.
  • Blackert, L.; Refflinghaus, R. (2020): Context Model for QFD-Guided Virtual Requirements Validations. In: Goran Vlasic, Zoran Krupka and Jurica Pavicic (eds.): WINTER GLOBAL BUSINESS CONFERENCE. Conference Proceedings. Tignes, France, 27 - 31.01.2020. pp. 35. institute za inovacije.

2019

  • Kern, C.; Trostmann, T.; Blackert, L.; Refflinghaus, R. (2019): Quality improvement in manual assembly through software-based evaluation of human error. In: Proceedings of the GQW Conference 2019, Aachen, 30.10.2019.

  • Klute-Wenig, S.; Refflinghaus, R.; (2019): Quality management for crowd working. In: Lund University Library Press (ed.): Proceedings of the 22nd QMOD-ICQSS Conference 2019, Krakow, Poland, 13-15.10.2019, ISBN 978-91-7623-086-2

  • Blackert, L.; Kern, C.; Refflinghaus, R.; Trostmann, T. (2019): Quality Improvement In Manual Assembly By Software-Based Evaluation Of Human Misconduct. In Michael Beer and Enrico Zio (Ed.) Proceedings of the 29th European Safety and Reliability Conference. 22 - 26 September 2019, Hannover. pp 361-368 ISBN: 981-973-0000-00-0 :: doi: 10.3850/981-973-0000-00-0 esrel2019-paper
  • Kern, C.; Refflinghaus, R.: Analysis of human reliability for manual assembly tasks. In: Sträter, O.: Risk factor human - Designing reliable action, p. 191 - 213, ISBN 978-3-410-29548-8, Beuth Verlag GmbH, Berlin 2019.
  • Ritter, L.; Refflinghaus, R. (2019): Transparency in the variant jungle - Automated requirements comparison using Natural Language Processing. In Quality and Reliability (09/2019). S. 42 - 45.
  • Blackert, L.; Esser, C.; Refflinghaus, R. (2019): Development of an experimental design for QFD-guided requirement validations of virtual prototypes. In the Proceedings of The 25th International - The 28th North American Symposium on QFD (ISQFD'19). QFD Institute. Boise, Idaho, USA, September 06-07, 2019, p. 52 - 70.
  • Kern, C.; Refflinghaus, R.; Trostmann, T.; Wenzel, S.; Wittine, N.; Herrlich, F. (2019): Concept for selecting and integrating traceability systems in the continuous improvement process of SMEs. In: Proceedings of the 22nd Excellence in Services International Conference, Thessaloniki/Greece, 29.08.2019 - 30.08.2019.
  • Refflinghaus, R. (2019): What can we do for quality? - Why quality researchers and practitioners should sit at the same table. In Quality and Reliability (05/2019). S. 162.
  • Trostmann, T.; Kern, C.; Palomo, J.; Refflinghaus, R. (2019): Getting to the bottom of human error - Predicting human error probabilities in manual assembly processes. In Quality and Reliability (04/2019). S. 34 - 37.
  • Refflinghaus, R.; Klute-Wenig, S. (2019): Quality Management for Start-Ups - Setting Up Business the Right Way. In: Goran Vlasic, Zoran Krupka and Jurica Pavicic (eds.): WINTER GLOBAL BUSINESS CONFERENCE. Conference Proceedings. Tignes, France, 28.01.2019-01.02.2019. pp. 56. Institute za inovacije.

2018

2018

  • Klute-Wenig, S.; Rebsch, S.; Refflinghaus, R.; Holzmüller, H. (2018): How to Find a Suitable Distribution Partner - a Systematic, QFD-Based Approach. In: Lund University Library Press (ed.): Proceedings of the 21st International Conference on Quality and Service Sciences. Cardiff University, Wales, 22.08. - 24.08.2018, pp. 1084-1090. ISBN: 978-91-7623-086-2.
  • Esser, C.; Refflinghaus, R. (2018): Optimizing the evaluation of eye tracking data to validate requirements in virtual space to improve customer satisfaction. In: 5th International conference on quality and innovation in engineering and management. QIEM. Cluj-Napoca, Romania, 25.07.-26.07., pp. 59-64. ISBN: 978-606-737-309-7.
  • Kern, C.; Refflinghaus, R. (2018): Adapting Kano's Theory for weighting and implementing customers requirements on a software tool for assessing human reliability in manual assembly. In: International Journal for Quality Research 12(4), 2018, p. 835-850. ISSN 1800-6450. UDC - 005.6. DOI - 10.18421/IJQR12.04-04
  • Kern, C.; Refflinghaus, R.: On the track of human errors - Procedure and results of an innovative assembly planning method. In: Procedia Manufacturing, Volume 21 (2018), pp. 157-164, Elsevier, ISSN: 2351-9789.
  • Kern, C.; Trostmann, T.; Refflinghaus, R.: Preventive quality improvement by ergonomic design of manual assembly operations. In: Proceedings of the 7th International Ergonomic Conference, Ergonomics 2018 - Emphasis on Wellbeing, Zadar/Croatia, 13.06.2018 - 16.06.2018.
  • Kern, C.; Refflinghaus, R.: Avoiding error costs in manual assembly operations through the assembly planning method MTQM. In: Proceedings of the 20th International Working Seminar on Production Economics, Innsbruck/Austria, 19.02.2018 - 23.02.2018.
  • Refflinghaus, R. (2018): Can Kano's Model be applied to Product Development Processes? In: Goran Vlasic, Zoran Krupka and Jurica Pavicic (eds.): WINTER GLOBAL BUSINESS CONFERENCE. Conference Proceedings. Tignes, France, 29.01.2019-02.02.2019. pp. 83 Institute za inovacije.

2017

  • Kern, C.; Klute-Wenig, S.; Refflinghaus, R. (2017): Q-Key2 - An educational game for improving employees`quality awareness. In: Proceedings of the 20th International Conference on Quality and Service Science. (Toulon-Verona-Conference). Verona/Italy, 07.09.2017-08.09.2017.

  • Kern, C.; Refflinghaus, R. (2017): On the track of human errors - Procedure and results of an innovative assembly planning method. In: Proceedings of the 15th Global Conference on Sustainable Manufacturing. Haifa/Israel, 25.09.2017-27.09.2017.

  • Esser, C.; Refflinghaus, R. (2017):Requirements validation using real-time simulated virtual prototypes to improve product quality - Today's and future challenges for quality science in research and practice. In Report on the GQW Annual Conference 2017 in Erlangen 2017. Erlangen 02.-03.03.2017. Erlangen FAU University Press, p. 329 - 347. ISBN:978-3-96147-021-1.
  • Klute-Wenig, S.; Refflinghaus, R. (2017): Quality management for microenterprises and start-ups - Is the ISO 9001 suitable? In: Su Mi Dahlgaard-Park and Jens J. Dahlgaard (eds.): Proceedings of the 20th QMOD-ICQSS Conference International Conference on Quality and Service Sciences. Challenges and Opportunities of Quality and Sustainability in the 4th Industrial Revolution. Copenhagen/Elsinore, Denmark and Helsingborg, Sweden, 05.08.2017-07.08.2017: Lund University Library Press

  • Refflinghaus, R.; Esser, C. (2017): Structured eyetracking-based Requirements Validation with the Help of virtual Prototypes. In: J. F. Silva Gomes and S. A. Meguid (eds.): Proceedings of the 7th International Conference on Mechanics and Materials in Design. Albufeira, Portugal, 11.06.2017-15.06.2017, pp. 1695-1708.

  • Refflinghaus, R.; Heimbuch, E.; Marosevic, P. (2017): Quantification and Measurement of customer satisfaction based on Kano's model. In: 9th International Working Conference. Total Quality Management -Advanced and Intelligent Approaches. Belgrade, Serbia, 05.06.2017-09.06.2017.

2016

  • Refflinghaus, R.; Esser, C. (2016): Early Requirements Validation by Means of Virtual Prototypes of the QFD Use. In The 22nd International - The 27th North American Symposium on QFD. QFD Institute. Boise, Idaho, USA, September 09-10, 2016, p. 207 - 221.
  • Esser, C.; Refflinghaus, R. (2016): Requirements validation using virtual prototypes to optimize product quality. In Proceedings of the 19th International QMOD Conference on Quality and Service Science. Rome, Italy, 21-23.09.2016, p. 332 - 341.
  • Holzmüller, H.; Klute-Wenig, S.; Rebsch, S.; Refflinghaus, R. (2016): Improving the Selection of International Distribution Partners by Using Quality Management Methods. In Proceedings of the 19th International QMOD Conference on Quality and Service Science. Rome, Italy, 21-23.09.2016.
  • Kern, C.; Refflinghaus, R. (2016): Modification of the HRA-method ESAT for improving human reliability in manual assembly. In Proceedings of the ESREL-Conference 2016. Conference on European Safety and Reliability. Glasgow, UK, 25-29.09.2016.
  • Kern, C.; Refflinghaus, R. (2016): Process optimization in manual assembly by software-based identification of quality-critical work steps. In Proceedings of the 19th International Conference on Quality and Service Science. Toulon-Verona-Conference. Huelva, Spain. 05.-06.09.2016
  • Klute-Wenig, S.; Marosevic, P. (2016): On the move -Experts discuss the impact of Industry 4.0 on QM. In Quality and Reliability (04/2016). S. 162 - 165.
  • Refflinghaus, R.; Kern, C.; Klute-Wenig, S. (eds.) (2016): Quality management 4.0 - Status quo! Quo vadis? Report on the GQW Annual Conference 2016 in Kassel. Kassel publication series Quality Management (Volume 6). Kassel University Press. ISBN:9783737600842.
  • Refflinghaus, R.; Nurna, P.; Marosevic, P. (2016): Requirements classification in vehicle dynamics and driver assistance as a basis for customer-oriented product quality and customer satisfaction. In Quality management 4.0 - Status quo! Quo vadis? Refflinghaus, R.; Kern, C.; Klute-Wenig, S. (eds.): Report on the GQW Annual Conference 2016 in Kassel. Kassel publication series on quality management (Volume 6). Kassel University Press. PP. 139 - 152. ISBN:9783737600842.
  • Witte, J.; Roth, M.; Refflinghaus, R. (2016): Machine capability analysis in the body store environment. In Proceedings of the 2016 International Conference on Product Research. Africa, Europe and Middle East, 4th International Conference on Quality and Innovation in Engineering and Management. Cluj-Napoca, Romania, 25-30.07.2016.

2015

  • Esser, C.; Refflinghaus, R. (2015): Improving product quality through early requirements validation using virtual reality. In: Klaus Brökel, Jörg Feldhusen, Karl-Heinz Grote, Norbert Müller, Rieg Frank and Ralph Stelzer (eds.): Product development for quality assurance. Joint colloquium on design engineering 2015. Clausthal, 8-9.10.2015. Herzogenrath: Shaker (13), pp. 171-178.
  • Kern, Christian; Refflinghaus, Robert (2015): "Expert System for Evaluating Human Reliability in Manual Assembly Operations" In: 18th Toulon-Verona International Conference, Palermo, Italy, S. 261-276, 31.08.2015 - 01.09.2015. ISBN 978-8-890-43275-0
  • Holzmüller, H.; Refflinghaus, R.; Kopshoff, F.; Klute-Wenig, S. (2015): Research project "Ethnography meets Gemba": Development of an instrument for in-depth elicitation of product requirements in the B2B environment. In: GQW - Conference meets 11th Bergisches Qualitsforum. Wuppertal, 25.02.2015-26.02.2015, pp. 321-336.
  • Kern, C.; Refflinghaus, R. (2015): Assembly-specific database for predicting human reliability in assembly operations. In: Total Quality Management & Business Excellence, pp. 1-15. DOI: 10.1080/14783363.2015.1068589.
  • Klute, S.; Refflinghaus, R. (2015): Consumer Needs. In: Su Mi Dahlgaard-Park (ed.): The SAGE encyclopedia of quality and the service economy. Los Angeles: SAGE Reference, pp. 76-78.
  • Klute-Wenig, S.; Refflinghaus, R. (2015): Integrating sustainability aspects into an integrated management system. In: Total Quality Management & Business Excellence, pp. 303-315.
  • Refflinghaus, R.; Esser, C.; Winzer, P.; Schlüter, N. (2015): Customer-Oriented Product Development by Using Quality Function Deployment and System Engineering. In: Goran Vlasic, Zoran Krupka and Jurica Pavicic (eds.): GLOBAL BUSINESS CONFERENCE. Conference Proceedings. Tignes, France, 02.06.2015-06.02.2015. Institute za inovacije.
  • Witte, J.; Roth, M.; Refflinghaus, R. (2015): Tolerance Management in the Body construction environment as a base for the conformity of the products with their specification. In: Internationals Working Conference. Total Quality Management - Advanced and Intelligent Approaches. Begrade, Serbia, 02.06.2015-05.06.2015.
  • Witte, J.; Roth, M.; Refflinghaus, R. (2015): Tolerance management in car body construction as a basis for the conformity of products with their specification. In: GQW - Conference meets 11th Bergisches Qualitsforum. Wuppertal, 25.02.2015-26.02.2015.

2014

    • Kern, C.; Refflinghaus, R. (2014): Systematic prediction of human reliability in manual assembly. Poster contribution to the exhibition. 5th Dortmund Industrial Engineering Conference, Dortmund, 05.06.2014.
    • Kern, C.; Refflinghaus, R. (2014): Assembly-specific database for predicting human reliability in assembly operations. In: Proceedings of the 17th QMOD Conference on Quality and Service Sciences ICQSS. Prague, Czech Republic, 03.09.2014-05.09.2014.
    • Kern, C.; Refflinghaus, R. (2014): Optimization of manual assembly operations by evaluating human error probabilities. In: Proceedings of the 2014 International Conference on Production Research. Africa, Europe and Middle East, 3rd International Conference on Quality and Innovation in Engineering and Management. Cluj-Napoca, Romania, 01.07.2014-05.07.2014.
    • Kern, C.; Refflinghaus, R. (2014): Prospective identification and reduction of potential errors for manual assembly lines. In: S. Gröger, T. Eiselt and J. Schuldt (eds.): Thinking - motivating - living quality management. Proceedings of the GQW Conference 2014. Reports on quality management. Aachen, Germany: Shaker Verlag.
    • Klute, S.; Refflinghaus, R. (2014): Making integrated management systems easy to handle. In: Journal for economic factory operation 109 (4), pp. 217-221.
    • Klute, S.; Refflinghaus, R. (2014): Sustainability Management. future trend of integrated Management Systems. In: Global Business Conference Winter 2014. Tignes, France, 03.02.2014-07.02.2014.
    • Refflinghaus, R.; Klute-Wenig, S. (2014): Making integrated management systems easy to handle. In: Journal for economic factory operation 2014 (4), pp. 218-221.
    • Refflinghaus, R.; Winzer, P.; Schlüter, N.; Esser, C. (2014): Customer-integrated QFD by Using System Engineering. In: 20th International Symposium on Quality Function Deployment. Istanbul, Turkey, 04.09.2014-05.09.2014, pp. 313-341.

      2013

        • Holzmüller, H.; Refflinghaus, R. (2013): Market Driven vs. Market Driving: Is Starbucks a Role Model for Achieving Firm Performance. In: Global Business Conference Winter 2013. Tignes, France, 04.02.2013-08.02.2013.
        • Kern, C.; Refflinghaus, R. (2013): Predicting human reliability in the performance of manual assembly tasks. In: Proceedings of the 26th symposium "Technische Zuverlässigkeit - Entwicklung und Betrieb zuverlässiger Produkte. Leonberg, 23.04.2013-24.04.2013.
        • Klute, S.; Refflinghaus, R. (2013): Consideration of sustainability aspects within the framework of an integrated management system for SMEs in the tool and cutting tool industry. In: 16th GQW Conference. Berlin, Germany, 26.02.2013-27.02.2013.
        • Klute, S.; Refflinghaus, R. (2013): Customer orientation in product development. In: Proceedings of the International Workshop on Requirements Prioritization and Communication at the 19th International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ2010). Essen, Germany, 08.04.2013.
        • Klute, S.; Refflinghaus, R. (2013): Integrating sustainability aspects into an integrated management system. In: Proceedings of the 7th international working conference: total quality management - advanced and intelligent approaches. Belgrade, Serbia, 03.06.2013-07.06.2013.
        • Klute, S.; Refflinghaus, R. (2013): Sustainability management as part of an integrated management system. In: Proceedings of the 16th QMOD Conference on Quality an Service Science ICQSS. Portoroz, Slovenia, 04.06.2013-06-09-2013.
        • Refflinghaus, R. (2013): The Importance of Customer Oriented Products in Shrinking Markets by Using Requirements Management. In: Global Business Conference Winter 2013. Tignes, France, 04.02.2013-08.02.2013.

          2012

            • Kern, C.; Refflinghaus, R. (2012): Cross-disciplinary method for predicting and reducing human error probabilities in manual assembly operations. In: Total Quality Management & Business Excellence (8).
            • Kern, C.; Refflinghaus, R. (2012): Interdisciplinary approach to predicting and reducing human error probabilities in manual assembly operations. In: Ralf Woll and Matthias Uhlemann (eds.): Berichte zum Quaitätsmanagement, 2012. Vielfalt Qualität - Tendenzen im Qualitätsmanagement. Aachen: Shaker Verlag (Volume 13/2012), pp. 19-44.
            • Kern, C.; Refflinghaus, R. (2012): On the trail of human error. In: Quality and Reliability 57 (10), pp. 27-31.
            • Klute, S.; Refflinghaus, R. (2012): The importance of requirements management for a customer oriented product design. In: Proceedings of the 2nd International Conference on Quality and Innovation in Engineering and Management. Cluj-Napoca, Romania, 22.11.2012-24.11.2012.
            • Refflinghaus, R.; Kern, C. (2012): Analyzing human error probabilities in manual assembly operations for saving production costs. In: Robert W. Grubbström and Hans H. Hinterhuber (eds.): Proceedings of the Seventeenth International Working Seminar on Production Economics 2012. Innsbruck, Austria, 23.02.2012. 3rd ed., pp. 317-328.

              2011

                • Crostack, H.-A.; Klute, S.; Kolbe, C.; Refflinghaus, R. (2011): Hierarchical structuring of requirements for kitchen knives as input parameters of QFD. In: Proceedings of the 17th International QFD Symposium (ISQFD'11): Achieving Sustainability with QFD. Stuttgart, Germany, 21.09.2011-23.09.2011. QFD Institute Germany e.V., pp. 1-8.
                • Kolbe, C.; Refflinghaus, R. (2011): Consideration of Requirements Relations during the Appliance of QFD. In: Proceedings of the 17th International QFD Symposium (ISQFD'11): Achieving Sustainability with QFD. Stuttgart, Germany, 21.09.2011-23.09.2011. QFD Institute Germany e.V., pp. 1-10.
                • Crostack, H.-A.; Nagarajah, A.; Refflinghaus, R. (2011): Optimizing the development process by an optimal method-selection using individual characteristics - an approach. In: Proceedings of the QMOD Conference on Quality and Service Sciences 2011. San Sebastian, Spain, 29.08.2011-31.08.2011, pp. 351-369.
                • Kern, C.; Refflinghaus, R. (2011): Cross-disciplinary method for predicting and reducing human error probabilities in manual assembly operations. In: Proceedings of the QMOD Conference on Quality and Service Sciences 2011. San Sebastian, Spain, 29.08.2011-31.08.2011, pp. 959-972.
                • Kern, C.; Refflinghaus, R. (2011): Analysis of human reliability in manual assembly operations. In: Proceedings of the 21st International Conference on Production Research. Stuttgart, 31.07.2011-04.08.2011.
                • Refflinghaus, R.; Strothotte, D. (2011): Considering Quality Aspects to Estimate the Benefit of Modern Picking Strategies. In: Vidosav D. Majstrorvic (ed.): Proceedings 6th International Working Conference - Total Quality Management - Advanced and Intelligent Approaches. Belgrade, Serbia, 06.06.2011-10.06.2011, pp. 244-250.
                • Kolbe, C.; Refflinghaus, R.: Knowledge-based Concretization of Requirements in Preparation for AHP. In: Proceedings of Second Workshop on Requirements Prioritization for customer-oriented Software-Development RePriCo'11. Held at the 17th International Working Conference on Requirements Engineering. Essen, 31.03.2011. Foundation for Software Quality (REFSQ2011), pp. 33-43.
                • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2011): Holistic requirements management considering the degree of requirements' performance. In: Total Quality Management & Business Excellence 22 (6), pp. 655-672. DOI: 10.1080/14783363.2011.568270.
                • Klute, S.; Kolbe, C.; Refflinghaus, R. (2011): The planning of complex products. In: Jochen Roland and Katja Landgraf (eds.): Requirements management in product development. Reducing complexity, optimizing processes, ensuring quality. Düsseldorf, pp. 75-100.
                • Klute, S.; Kolbe, C.; Refflinghaus, R. (2011): Requirements Management - a Premise for adequate Life Cycle Design. In: J. Hesselbach and C. Herrmann (eds.): Glocalized Solutions for Sustainability in Manufacturing - Proceedings of the 18th CIRP International Conference in Life Cycle Engineering: Springer-Verlag, pp. 537-542.
                • Klute, S.; Refflinghaus, R. (2011): Structuring requirements as necessary premise for customer-oriented development of complex products: A generic approach. In: JIEM 4 (3), pp. 523-537. DOI: 10.3926/jiem.2011.v4n3.p523-537.
                • Kolbe, C.; Refflinghaus, R. (2011): Tool for the further development of integrated management. In: Brigitte Petersen and Verena Raab (eds.): Berichte zum Quaitätsmanagement, Vol. 12. Aachen: Shaker Verlag (Vol. 12/2011), pp. 136-155.
                • Kolbe, C.; Möller, U.; Refflinghaus, R. (2011): Simple further development of an integrated management system. Under one roof. In: Quality and Reliability (5), pp. 138-139.

                  2010

                    • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2010): A holistic model for structuring requirements considering the degree of requirements' fulfillment and its implementation for data processing. In: Transactions from International Symposium on QFD 2010. Portland, OR, USA, 24.09.2010-25.09.2010, S. 257-267.
                    • Crostack, H.-A.; Kolbe, C.; Refflinghaus, R. (2010): Computer-aided method for automatic identification of effect relations between requirements on an intra-logistics facility. In: Transactions from International Symposium on QFD 2010. Portland, OR, USA, 24.09.2010-25.09.2010, S. 269-284.
                    • Kern, C.; Klute, S.; Refflinghaus, R. (2010): An approach for adapting Kano's theory to consider the weighted degree of requirements' performance. In: Proceedings of the 13th Toulon-Verona Conference "Organizational Excellence in Service. Coimbra, Spain, 02.09.2010-04-09-2010.
                    • Mathis, J.; Refflinghaus, R.; Strothotte, D. (2010): Increasing the flexibility of manual picking by using adjustable inspection strategies. In: Proceedings of the 13th Toulon-Verona Conference "Organizational Excellence in Service. Coimbra, Spain, 02.09.2010-04-09-2010.
                    • Crostack, H.-A.; Kolbe, C.; Refflinghaus, R. (2010): Tools for integrated management systems in tool and cutlery industry. In: Proceedings of the 13th QMOD Conference on Quality and Service Sciences ICQSS2010. Cottbus, 30.08.2010-01.09.2010.
                    • Crostack, H.-A.; Kolbe, C.; Refflinghaus, R.; Colakovic, D. (2010): Creating an ontology for requirements on an Intra-Logistic facility. In: Proceedings of the 13th QMOD Conference on Quality and Service Sciences ICQSS2010. Cottbus, 30.08.2010-01.09.2010.
                    • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2010): A holistic Approach for Structuring Stakeholder Requirements considering the Requirements` Degree of Performance. In: Proceedings of the 20th International Conference on Flexible Automation an Intelligent Manufacturing (FAIM 2010). In collaboration with Christian Kern and Robert Refflinghaus. Oakland, USA, 12.07.2010-14.07.2014. California State University East Bay, USA, pp. 1-9.
                    • Kern, C.; Refflinghaus, R. (2010): Advancement of Kano`s Theory enables integrated customer orientation. In: Proceedings of the 20th International Conference on Flexible Automation an Intelligent Manufacturing (FAIM 2010). In collaboration with Christian Kern and Robert Refflinghaus. Oakland, USA, 12.07.2010-14.07.2014. California State University East Bay, USA, pp. 1-8.
                    • Klute, S.; Kolbe, C.; Refflinghaus, R. (2010): Data Processing System for structured Capturing and Analyzing of Requirements. In: Proceedings of the Proceedings of the International Workshop on Requirements Prioritization and Communication (RePriCo), at the 16th International Working Conference on Requirements Engineering: Foundation for Software Quality (REFSQ2010). Essen, Germany, 29.06.2010.
                    • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2010): A multi-dimensional model for structuring stakeholder requirements. In: Proceedings of the 20th CIRP Design Conference. Nantes, France, 19.04.2010-21.04.2010, pp. 183-192.
                    • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2010): Structuring Stakeholder Requirements using a Multi-dimensional Model. In: Proceedings of the Sixteenth International Working Seminar on Production Economics. Innsbruck, Austria, 04.03.2010, pp. 99-100.
                    • Crostack, H.-A.; Kern, C.; Refflinghaus, R. (2010): Requirements analysis in the cutlery industry. Results and further development trends of the Kano methodology. In: Robert Schmitt (ed.): Reports on quality management. Aachen (12), pp. 7-29.
                    • Crostack, H.-A.; Kern, C.; Refflinghaus, R. (2010): The suitability of Kano's method for the requirements of the cutlery industry. Results of a case study associated with an approach to widen Kano's theory. In: International Journal of Quality and Service Sciences 2 (3), pp. 352-368.
                    • Crostack, H.-A.; Kolbe, C.; Refflinghaus, R.; Schlüter, N. (2010): Integration of customer requirements into product development. On the razor's edge. In: Quality and Reliability (2), pp. 48-49.
                    • Crostack, H.-A.; Liangsiri, J.; Refflinghaus, R. (2010): Defining Tolerances in Assembly Process with the Aid of Simulation. In: Svetan Ratchev (ed.): Precision Assembly Technologies and Systems: Springer, pp. 33-40.
                    • Mathis, J.; Refflinghaus, R.; Strothotte, D. (2010): Simulation of the picking process for the flexible use of inspection strategies. In: Gert Zülch and Patricia Stock (eds.): Integration Aspects of Simulation: Technology, Organization and Personnel, pp. 293-300.

                      2009

                      • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2009): Model for structuring requirements for intralogistics systems in the run-up to a QFD. In: Proceedings of the National QFD Symposium. Proceedings of the National QFD Symposium. Wolfsburg, 01.10.2009-02.10.2009, pp. 1-15.
                      • Crostack, H.-A.; Mathis, J.; Refflinghaus, R. (2009): Simulation-based planning for the geometric and non-destructive testing of components. In: B. Wielage (ed.): Proceedings of the 12th Materials Technology Colloquium in Chemnitz. Proceedings of the 12th Materials Technology Colloquium in Chemnitz. Chemnitz, 01.10.2009-02.10.2009. Chemnitz University of Technology, Institute of Materials Science and Engineering (035), pp. 318-328.
                      • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2009): Multidimensional model for structuring requirements of intralogistics systems. In: B. Künne, W. Tillmann and Horst-Artur Crostack (eds.): 3rd Colloquium of the SFB-696: Demand-oriented design of intralogistics systems. Logistics on Demand No. 3. 3rd Colloquium of the SFB-696: Demand-oriented design of intralogistics systems - Logistics on Demand No. 3, 30.09.2009: Praxiswissen, pp. 27-43.
                      • Refflinghaus, R.; Mathis, J.; Crostack, H.-A. (2009): Data and domain models for the processing of requirements in intralogistics. In: B. Künne, W. Tillmann and Horst-Artur Crostack (eds.): 3rd Colloquium of the SFB-696: Requirements-oriented design of intralogistics systems. Logistics on Demand No. 3. 3rd Colloquium of the SFB-696: Demand-oriented design of intralogistics systems - Logistics on Demand No. 3, 30.09.2009: Praxiswissen, pp. 45-62.
                      • Crostack, H.-A.; Kern, C.; Refflinghaus, R. (2009): The suitability of Kano`s method for the requirements of the cutlery industry. In: Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Verona, Italy, 27.08.2009-29.08.2009.
                         
                      • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2009): Structuring requirements on intralogistical-facilities - an approach. In: Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Verona, Italy, 27.08.2009-29.08.2009.
                      • Crostack, H.-A.; Kolbe, C.; Refflinghaus, R.; Colakovic, D. (2009): Relations between requirements on an intralogistics facility. In: Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Proceedings of the 12th International QMOD Conference (Quality Management and Organizational Development). Verona, Italy, 27.08.2009-29.08.2009.
                      • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2009): Requirements for Roll Conveyors and their (Inter-) Dependencies Based on Domain Knowledge. In: Farhad Nabhani (ed.): Proceedings of the 19th International Conference on Flexible Automation and Intelligent Manufacturing. Proceedings of the 19th International Conference on Flexible Automation and Intelligent Manufacturing. Teesside University, Middlesbrough, UK, 06.07.2009-08.07.2009. Chair of Quality Dortmund University of technology, pp. 1218-1225.
                         
                      • Crostack, H.-A.; Klute, S.; Refflinghaus, R. (2009): Structuring stakeholders' requirements concerning intra-logistic facilities in the context of QFD. In: Farhad Nabhani (ed.): Proceedings of the 19th International Conference on Flexible Automation and Intelligent Manufacturing. Proceedings of the 19th International Conference on Flexible Automation and Intelligent Manufacturing. Teesside University, Middlesbrough, UK, 06.07.2009-08.07.2009. Chair of Quality Dortmund University of technology, pp. 1192-1199.
                         
                      • Crostack, H.-A.; Liangsiri, J.; Refflinghaus, R. (2009): Process Safety by using Simulation for Assembly Processes. In: Proceedings of the 7th IFAC International Symposium on Fault Detection, Supervision and Safety of Technical Processes, Conference Proceedings. Proceedings of the 7th IFAC International Symposium on Fault Detection, Supervision and Safety of Technical Processes, Conference Proceedings. Barcelona, Spain, 30.06.2009-03.07.2009, pp. 1527-1532.
                         
                      • Crostack, H.-A.; Liangsiri, J.; Refflinghaus, R. (2009): Process Safety by using Simulation for Assembly Processes. In: Proceedings of the 7th IFAC International Symposium on Fault Detection, Supervision and Safety of Technical Processes, Conference Proceedings. Proceedings of the 7th IFAC International Symposium on Fault Detection, Supervision and Safety of Technical Processes. Barcelona, Spain, 30.06.2009 - 03.07.2009. Supervision and Safety of Technical Processes.
                         
                      • Refflinghaus, R. (2009): Use of the Analytical Hierarchy Process for the Preparation of Customer-Specific Input Variables of a Quality Function Deployment. Demand-oriented design of intralogistics systems - Logistics on Demand (Technical Report, 0901).

                      2008

                      • Crostack, H.-A.; Hackenbroich, I.; Refflinghaus, R. (2008): Requirements on document management systems - recorded using the Analytic Hierarchy Process and transferred into a Quality Function Deployment. In: Proceedings of the 11th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. Proceedings of the 11th International QMOD Conference (Quality Management and Organisational Development), Conference Proceedings. Helsingborg, Sweden, 20.08.2008-22.08.2008. Chair of Quality Engineering Dortmund University of Technology.
                         
                      • Crostack, H.-A.; Mathis, J.; Refflinghaus, R. (2008): Better results of interviews with stakeholders for more customer-oriented intralogistic plants. In: Proceedings of the 18th International Conference on Flexible Automation and Intelligent Manufacturing, Vol. 2. Proceedings of the 18th International Conference on Flexible Automation and Intelligent Manufacturing. Sweden, 30.06.2008-02.07.2008. University of Skövde, Sweden. Sweden: Runit AB, Dkövde, pp. 1077-1083.
                         
                      • Crostack, H.-A.; Refflinghaus, R. (2008): Process Risks considering Fault Management. In: Fifteenth International Working Seminar on Production Economics. Fifteenth International Working Seminar on Production Economics. Innsbruck, Australia, 03.03.2008-07.03.2008. Chair for Quality Assurance, Technical University Dortmund (4), pp. 59-68.
                         
                      • Crostack, H.-A.; Refflinghaus, R. (2008): Overview from the beginning - Precise structuring of QFD input variables. In: Quality and Reliability (8), pp. 50-51.

                      2007

                      • Crostack, H.-A.; Refflinghaus, R. (2007): Application of the AHP for weighting customer requirements. In: Carsten Gundlach (ed.): QFD Symposium 2007 Successful QFD in practice. QFD Symposium 2007 Successful QFD in Practice. Kassel, 5.12.2007 to 6.12.2007. QFD-Institut Deutschland e.V., pp. 1-16.
                      • Crostack, H.-A.; Hackenbroich, I.; Refflinghaus, R.; Winter, D. (2007): Increasing the accuracy of weightings of customer requirements as input variables of a QFD. In: Horst-Artur Crostack and Michael ten Hompel (eds.): Forderungsgerechte Auslegung von intralogistischen Systemen - Logistics on Demand 2. colloquium on October 10, 2007. Forderungsgerechte Auslegung von intralogistischen Systemen - Logistics on Demand 2. colloquium on October 10, 2007. Dortmund: Praxiswissen, pp. 7-27.
                      • Crostack, H.-A.; Bidermann, S.; Refflinghaus, R. (2007): Risks of processes under consideration of error management. In: Proceedings of the FQS Research Conference 2007: Zukunft Qualität Zukunft beherrschen. Braunschweig, 27.09.2007. Forschungsgemeinschaft Qualität e.V. (FQS Volume 80-07), pp. 48-63.
                      • Crostack, H.-A.; Refflinghaus, R. (2007): QFD-based Method to Choose a Suitable CAQ-system. In: Transactions from the nineteenth Symposium on Quality Function Deployment. Transactions from the nineteenth Symposium on Quality Function Deployment. Williamsburg, Virginia, USA, 07.09.2007-08.09.2007, pp. 297-310.
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Noll, K.; Schlüter, N. (2007): Requirements for Structuring of Logistic Demands in the Run-up to QFD. In: Transactions from the nineteenth Symposium on Quality Function Deployment. Transactions from the nineteenth Symposium on Quality Function Deployment. Williamsburg, Virginia, USA, 07.09.2007-08.09.2007, pp. 321-334.
                      • Crostack, H.-A.; Hackenbroich, I.; Refflinghaus, R.; Winter, D. (2007): Investigations into more exact weightings of customer demands in QFD. In: The 10th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. The 10th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. Helsingborg (Sweden), 18.06.2007-20.06.2007. LUND UNIVERSITY Campus Helsingborg.
                      • Crostack, H.-A.; Refflinghaus, R.; Schlüter, N. (2007): Quality Excellence by Simulation - an Approach in the field of Failure Management. In: The 10th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. The 10th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. Helsingborg (Sweden), 18.06.2007-20.06.2007. LUND UNIVERSITY Campus Helsingborg.
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Schlüter, N. (2007): Structuring logistical requirements in the run-up to a QFD. In: Horst-Artur Crostack and Michael ten Hompel (eds.): Forderungsgerechte Auslegung von intralogistischen Systemen - Logistics on Demand 1. colloquium on February 20, 2007. Forderungsgerechte Auslegung von intralogistischen Systemen - Logistics on Demand 1. colloquium on February 20, 2007. Dortmund, 20.02.2007: Verlag Praxiswissen, pp. 5-25.
                      • Crostack, H.-A.; Hackenbroich, I.; Refflinghaus, R.; Winter, D. (2007): Investigations Into More Exact Weightings of Customer Demands in QFD. In: The Asian Journal on Quality (8), pp. 71-80.
                         

                      2006

                      • Crostack, Horst-Artur; Refflinghaus, Robert; Kultanan, Chanitnan: Implementation of Kano Methodology through Various Stakeholder Requirements. In: The 7th Asian Pacific Industrial Engineering and Management Systems Conference (APIEMS Bangkok 2006). Conference Proceedings. The 7th Asian Pacific Industrial Engineering and Management Systems Conference (APIEMS Bangkok 2006), Conference Proceedings. Bangkok, Thailand, 17.12.2006-20.12.2006.
                         
                      • Crostack, Horst-Artur; Refflinghaus, Robert; Sakowski, M.; Schlüter, Nadine: Structuring Customer Demands for Logistic Systems in Production Plants. In: The 9th International QMOD Conference (Quality Management and Organizational Development). Conference Proceedings. The 9th International QMOD Conference (Quality Management and Organizational Development), Conference Proceedings. Liverpool John Moores University, UK, 09.08.2006-11.08.2006. Linköping University, LUND University.
                      • Crostack, Horst-Artur; Refflinghaus, Robert; Kultanan, C.: Application of the Kano method to prioritize Customer Requirements for Development of Material Handling Systems. In: 18th Annual Nofoma Conference. Conference Proceedings. 18th Annual Nofoma Conference, Conference Proceedings. Oslo, Norway, 07.06.2006-09-06-2006.
                      • Crostack, Horst-Artur; Refflinghaus, Robert; Schlüter, Nadine: Structuring customer demands for logistic systems in production plants. In: STEEL GRIPS Journal of Steel and Related Materials, Vol. 4, pp. 250-253.
                         
                      • Refflinghaus, Robert; Pötzsch, Frederic; Spee, Detlef; Schlüter, Nadine; Trogisch, Kerstin: Neue Herausforderungen des Anforderungsmanagements für Hersteller logistischer Anlagen (Logistics on Demand). Publication of the results. Dortmund: Verlag Praxiswissen.

                      2005

                      • Crostack, H.-A.; Refflinghaus, R. (2005): Initiating Research-and-Development-Co-operations with Quality Function Deployment. In: 11th International Symposium on Quality Function Deployment. 11th International Symposium on Quality Function Deployment. Kusadasi, TURKEY, 26.09.2005-30.09.2005. DOKUZ EYLÜL UNIVERSITY FACULTY OF BUSINESS.
                      • Crostack, H.-A.; Holzmüller, H. H.; Refflinghaus, R.; Stolper, M. (2005): Structuring Customer Demands for Logistic Systems in Production Plants. In: 18th International Conference on Production Research. The Networked Eterprise: a challenge for a sustainable development. 18th International Conference on Production Research. Salerno, Italy, 31.07.2005-04.08.2005. University of Salerno - Fisciano Campus - Italy.
                      • Obenauf, J.; Refflinghaus, R. (2005): Accredited certifiers. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., vol. 2: Forum-Verlag Herkert (loose-leaf edition) (2).
                         
                      • Rass, U.; Refflinghaus, R. (2005): Stricter demands from automobile manufacturers. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., vol. 2: Forum-Verlag Herkert (loose-leaf edition) (2), pp. 1-10.
                         
                      • Refflinghaus, R. (2005): Automotive requirements for production equipment suppliers. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., vol. 2: Forum-Verlag Herkert (loose-leaf edition) (2), pp. 1-30.
                         
                      • Refflinghaus, R. (2005): Implementation of certification. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., vol. 1: Forum-Verlag Herkert (loose-leaf edition) (1), pp. 1-12.
                         
                      • Refflinghaus, R. (2005): Corporate cooperation. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., Vol. 2: Forum-Verlag Herkert (loose-leaf edition) (2), pp. 1-24.
                         
                      • Refflinghaus, R. (2005): Certification. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., Vol. 1: Forum-Verlag Herkert (loose-leaf edition) (1).
                         
                      • Refflinghaus, R.; Schneider, F. (2005): Requirements from the DIN ISO 9000 series of standards. In: Horst-Artur Crostack and J. Obenauf (eds.): Das erfolgreiche Zertifizierungsverfahren nach ISO 9000 ff. Successful quality management. Practice-proven work aids for performance improvement and further development of QM systems according to ISO 9000 ff., Vol. 1: Forum-Verlag Herkert (loose-leaf edition) (1), pp. 1-24.

                      2003

                      • Crostack, H.-A.; Refflinghaus, R. (2003): Initiating Research-and-Development-Co-operations with Methods of Quality Management. In: 17th International Conference on Production Research. 17th International Conference on Production Research. Blacksburg, Virginia, USA, 03.08.2003-07.08.2003. VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY, pp. 1-12.
                         
                      • Refflinghaus, R. (2003): Initiating research and development cooperation with quality management methods. In: Horst-Artur Crostack and P. Winzer (eds.): Zukunftsperspektiven des Qualitätsmanagements. Kolloquien zum Qualitätsmanagement, vol. 1. Aachen: Shaker Verlag (1), pp. 95-118.
                         
                      • Schneider, F.; Refflinghaus, R. (2003): Comprehensive quality management in the software industry - Complete system solutions or shortage management? In: Horst-Artur Crostack and P. Winzer (eds.): Zukunftsperspektiven des Qualitätsmanagements. Kolloquien zum Qualitätsmanagement, vol. 1. Aachen: Shaker Verlag (1), pp. 165-193.

                      2001

                      • Crostack, H.-A.; Refflinghaus, R.; Schneider, F. (2001): Aspects of quality management support for virtual companies. In: DGLR-Workshop/Innovation and Quality Management in Aerospace. DGLR-Workshop/Innovation and Quality Management in Aerospace. Ottobrunn, 18.10.2001-19.10.2001. Industrieanlagen-Betriebsgesellschaft mbH (IABG) (DGLR Report 2001-07).
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Schneider, F. (2001): Quality management and virtual companies. In: Proceedings of the FQS research conference "Zukunft Qualität". Proceedings of the FQS Research Conference "Future Quality". Frankfurt am Main, 27.09.2001. Forschungsgemeinschaft Qualität e.V. (80-01), pp. 1-11.
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Schneider, F. (2001): The simulation game Q-Key is smoothing the way towards TQM. In: 16th International Conference on Production Research. 16th International Conference on Production Research. Prague/Czech Republic, 29.07.2001-03.08.2001. Czech Asasociation of Scientific and Technical.
                      • Friede, P. (2001): Mensch, ärgere dich nicht - lerne! Quality management: A board game teaches employees about more effective corporate structures. In: VDI Nachrichten 2001, 02.03.2001 (9).

                      2000

                      • Crostack, H.-A.; Obenauf, J.; Refflinghaus, R. (2000): Increasing the Customer Focus of Research Institutes on the Basis of the EFQM Excellence Model. In: Dahlgaard, Su Mi Park and Jens J. Dahlgaard (eds.): Proceedings oh the 3rd International Conference on Building People and Organizational Excellence. Proceedings oh the 3rd International Conference on Building People and Organizational Excellence. Aarhus/Denmark, 20.08.2000-22.08.2000, pp. 327-333.
                         
                      • Crostack, H.-A.; Refflinghaus, R. (2000): QFD-based instrument for the acceptance of R&D cooperations. In: Reports on quality management (2), pp. 77-89.

                      1999

                      • Crostack, H.-A.; Refflinghaus, R. (1999): Simulation games smoothing the way towards TQM. In: Proceedings of the International Conference on TQM and Human Factors. towards successful integration, Vol. 2. Proceedings of the International Conference on TQM and Human Factors -towards successful integration-. Linköping/Sweden. CMTO, Linköpings universitet (2), pp. 299-304.

                      1998

                      • Crostack, H.-A.; Refflinghaus, R.; Haferkamp, S.; Henning, K. (1998): Learning through play. Facilitating the introduction of quality management systems with a business game. In: Quality and Reliability (7), p. 793.
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Haferkamp, S.; Strina, G.; Möller, U. (1998): Supporting cooperation. Assistance for company cooperation in the tool and cutting tool industry. In: Quality and Reliability (11), p. 1320.
                         
                      • Crostack, H.-A.; Refflinghaus, R.; Saal, M. (1998): Topicality included. More than electronic QM documentation - the intranet server of the QM Department. In: Quality and Reliability (11), pp. 1350-1354.
                         
                      • VDI/DGQ-5503.
                         
                      • VDI/DGQ-5504.

                      Publications Prof. Refflinghaus