Service specialist for dialog marketing

Job description

Service specialists for dialog marketing are primarily responsible for looking after their customers. In doing so, they use rhetorical means and conversation techniques appropriate to the situation and at the same time use information and communication systems.

Dialogue marketing service specialists in the IT service center receive fault reports regarding PCs, telephones, hardware/software, etc., try to find a solution and forward the reports to ITS in writing if necessary. The service staff for dialog marketing in the Construction, Technology, Real Estate department also record technical problems/enquiries that arise in the various areas of the University of Kassel and forward them to the respective department.

In the Department of Studies and Teaching, they communicate with domestic and foreign students and external interested parties, answer questions about studies by telephone or e-mail or forward the inquiries to the responsible clerks.

Training content

The vocational training content includes the following knowledge, skills and abilities

• verbal and written communication
• Understanding problems on the telephone
• Carrying out consultations at the customer service desk
• Dealing with ticket systems
• Fundamentals and consolidation of IT/communication technology
• Software, networks and services
• Operational process organization, quality assurance measures
• Surveys and queries
• Databases, data protection and data security
• Project preparation, project implementation and project controlling
• Work organization, cooperation, teamwork

Prerequisites

• You should have a secondary school leaving certificate at the start of the apprenticeship
• Good grades in German and English

Advantageous are

• good oral/written communication skills
• A high level of communication skills
• Self-confident appearance
• Ability to work independently
• good organizational skills
• Experience and enjoyment in dealing with PC work

Duration and structure of training

The apprenticeship lasts 2 years.

An intermediate examination is held at the beginning of the second year of training. The final examination covers the areas of service offerings, communication, project management and dialog marketing, as well as customer discussions and business and social studies.

It is possible to extend the apprenticeship by one year to become a dialog marketing clerk.

Training fee

A monthly training allowance is paid in accordance with § 8 Para. 1 of the collective agreement for trainees in the state of Hesse (TVA-H BBiG).

Training location

The training takes place at the Holländischer Platz site of the University of Kassel in the following areas and departments:

• IT Service Center
• Department of Building, Technology and Real Estate
• University Library
• Department of Studies and Teaching

The vocational school lessons take place at the Paul-Julius-von-Reuter-Schule in Kassel.

Homepage: www.reuterschule.de

If you have any questions, please contact Ms. Happel, Tel.: 0561-804-3204, e-mail: ihappel[at]uni-kassel[dot]de.

The protection of your personal data is important to us, which is why we will handle your personal data with care. If you provide us with your data, you authorize us to store and use it in accordance with the Hessian Data Protection and Freedom of Information Act. You can object to this at any time. Your personal data will then be deleted.

Severely disabled applicants with equal aptitude and qualifications will be given preference. Full-time positions are generally divisible. Please only submit copies of your application documents (no folders), as these cannot be returned after the selection process has been completed; they will be destroyed in accordance with data protection regulations. Applications with informative documents should be sent to the President of the University of Kassel, 34109 Kassel or bewerbungen[at]uni-kassel[dot]de, quoting the reference number, also in electronic form.